New Delhi: The Employees’ Provident Fund Organisation (EPFO) has successfully concluded Special Campaign 6, conducted throughout October 2026, achieving significant progress in grievance redressal, record management, cleanliness initiatives, and administrative efficiency. The month-long drive reinforced the organisation’s commitment to transparency, citizen-centric service delivery, and good governance across its nationwide network.
The campaign witnessed active participation from the EPFO Headquarters, training academies, 21 zonal offices, and numerous regional and district offices. According to official data, the organisation exceeded targets in nearly all key performance areas.
In the area of public grievance redressal, EPFO disposed of 2,36,021 grievances against a target of 2,05,000, outperforming the benchmark by 15.1 per cent. This included the resolution of 2,02,984 grievances through the EPFiGMS platform, exceeding the target by 12.8 per cent, and 33,037 grievances under the Centralized Public Grievance Redress and Monitoring System (CPGRAMS), surpassing the target by 32.1 per cent.
The organisation also recorded impressive performance in handling appeals and high-priority references. A total of 10,343 CPGRAMS appeals were disposed of against a target of 5,758, registering an achievement rate of 88.1 per cent above target. Similarly, 758 Prime Minister’s Office Public Grievances (PMOPG) cases were resolved against a target of 747. EPFO also met its targets for disposing of 36 VIP references and two Parliamentary Assurances during the campaign period.
As part of its cleanliness and workplace improvement initiatives, EPFO transformed 598 identified cleanliness target units, exceeding the target of 570 by five per cent. The campaign also featured office beautification drives, tree plantation programmes, and blood donation camps across various establishments. Notably, the organisation freed 68,178 square feet of office space, more than double the targeted 28,300 square feet, representing a remarkable 140.1 per cent achievement above target.
Record management, another critical focus area of the campaign, also registered substantial gains. EPFO reviewed 41,875 physical files, surpassing the target by 45.6 per cent. A total of 1,383 files were transferred to the National Archives, exceeding the prescribed target by 8.3 per cent. Additionally, 517 physical files were identified for weeding out against a target of 109, while 342 obsolete files were disposed of against a target of 82.
On the digital front, the organisation reviewed 8,355 e-files, exceeding the target of 8,160, while 3,106 e-files were closed, surpassing the target of 3,000. These measures are expected to strengthen records management practices and improve operational efficiency across offices.
The campaign’s implementation was closely monitored at multiple administrative levels. EPFO offices across the country organised mass pledge-taking ceremonies and dedicated grievance redressal initiatives aimed at improving service delivery. While grievance resolution remains an ongoing process, special emphasis was placed on ensuring quality disposal of complaints within stipulated timelines during the campaign.
A notable feature of the exercise was the collection of telephonic feedback from petitioners whose PMOPG cases had been resolved. According to EPFO, an overwhelming majority of beneficiaries expressed satisfaction with the disposal process. Feedback and suggestions received from citizens are also being considered for introducing micro-level systemic improvements in service delivery.
Officials said the cleanliness and record management measures undertaken during the campaign have not only improved office environments for public interaction but also created additional space for more efficient office administration.
The successful completion of Special Campaign 6 underscores EPFO’s continued commitment to administrative reforms, employee welfare, enhanced public services, and responsive governance, further strengthening its role as a citizen-focused social security institution.
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